Technical Dispatching Center | Televend
Technical Service Center
Plan support visits with confidence. Prioritize based on urgency and skills needed and never miss an ETA with Televend.
Plan your next move right
Advanced Scheduling
Plan technical visits in real-time, based on the emergency or schedule in advance for the week ahead. Preview the planned route on the map, and supervise all routes or explore daily routes of a specific technician.
Intelligent Dispatching
- Dispatch while receiving an incident, 911 style. Pick the technician by position and availability to resolve the emergency faster.
- Include automatic calculation of driving time in your decision-making.
- Dispatch based on the skillset or certifications of your team needed for a specific machine or issue.
Custom Workflows
Enable a workflow for technician to execute after each ticket is solved, or predefine a workflow for a specific issue to follow. For example, predefine the steps needed for a technician to replace specific spare part on the machine.
Define actions or requests for a technician to fill in the app, such as enter the detailed answer about the issue, or pick a date or specific error type you predefine, upload an image of a machine, etc.
Spare Parts Management
Control the inventory across service delivery chain, and monitor stock levels of spare parts by location, warehouse, vehicle or the machine.
Reserve spare parts in advance or use serial number traceability for exclusive parts.
Easily perform periodical, partial or full inventory of warehouse or the specific vehicle.
Stop wasting money and get more clients.
Mobile App Designed for the Field Team
Televend Technical App
Empower your team with a field service app that contains all of the most important information technician needs on the go:
- Schedule with all routes for set day or a week.
- Detailed map with all route stops and traffic details.
- Ticket details, and management functionalities.
- List of all events on the machine, last visits, and replaced parts.
- Automatic view of available and order of the new spare parts.